RETURN POLICY

NO RIGHT TO REFUND:

Delivery time.

If we are unable to make a delivery on the agreed date due to circumstances beyond our control.

​

Once the flowers are delivered to the recipient, it is the responsibility of the recipient, remembering that they are perishable products and their lifespan may vary depending on care, climate and environment.

Edible items

Due to hygiene measures, once delivered the edible items are not refunded.

Conditional delivery locations.

We respect the rules of each facility even if these prevent the correct delivery of the purchased item. Please note that many hospitals do not allow delivery to single rooms and most ICUs do not either. Please check with the hospital before placing your order.

Rejected deliveries.

Recipient is not found.

You can collect the item in the store or pay for the shipping again, remembering that it is the customer's responsibility to ensure that the recipient will be at the delivery location at the requested time.

WITH THE RIGHT TO REFUND

Duplicate orders.

If you have placed two or more identical orders and you notify us of this, you will receive a full refund for the duplicate order, as long as the florist did not produce the product.

Cancellations.

A cancellation can be made only if the product has not been manufactured. In this case it can be canceled and 85% of the total will be refunded to the account with which it was paid, it may take 3 to 6 days to see the recovered balance, depending on the bank.

Goods damaged from manufacturing.

In the event that the merchandise is found to have any manufacturing damage, you will have the right to request a total or partial refund of your order. In order to request it, you will have to contact WhatsApp at 55 4330 7709 within the first 24 hours with images of the damaged item.